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Can you work on my car while I wait?

We strongly discourage this approach. Even the simplest service or repair procedures often have unknown contingencies such as need for additional parts, wrong parts delivered from distributors (this happens more often than one might expect), or discovery of additional work needed. To ensure that your car gets the best attention possible, we ask that you please plan to leave your car with us.

What about after-hours dropoff?

Feel free to leave your car in the parking area at the from of our building and place your key in the black box attached to the front brick wall of our building. The box is labeled “QM Key Drop.”

What are your hours? Are you open on Saturday?

Our office hours are Monday through Friday, 8:00am to 5:30pm, but automotive work is done by appointment only. Please bear in mind that we are closed on both Saturday and Sunday, and that our appointments are generally booked two-to-four business days in advance.

How long will it take to finish my car?

Time to job completion depends very specifically on what work is being performed. Rest assured that we will provide the best service possible and be mindful of your time.

What kind of warranty do you provide?

Quantum Mechanics proudly warrants all new parts to be free of manufacturing and installation/labor defects for a period of 36 months or 36,000 miles, whichever comes first. Normal wear and tear on consumable items is not considered a manufacturing or installation/labor defect.

What kind of parts do you use?

We flat out refuse to give in to market pressures to use cheap, generic “white box” parts. Your car investment is not worth compromising with sub-par quality parts. We only use factory original and top-quality aftermarket parts from highly reputable manufacturers. After all, keeping your vehicle in top condition is our job!

What if I do need to tow my car to you?

We’d suggest either Tic Toc Towing or Zach’s Towing. Both companies are local and familiar with towing to our location. For your convenience, they can forward the towing charge to your invoice at Quantum Mechanics. If you find yourself with an unexpected break-down of a vehicle we service, feel free to have your car towed to our location. We’ll be happy to schedule an appointment for your car at that time. If we have a previously scheduled car not show for their appointment, we’ll slot your car right in!

Do you have a loaner car that I can borrow?

Quantum Mechanics makes a limited number of loaner vehicles available to our customers free of charge on a by-appointment basis while their vehicle is in for service. Please ask us about further details on our loaner program and availability of loaner vehicles for your next scheduled appointment. And as a general guideline, we typically have more loaner car reservations available on Monday and Tuesday, than other days of the week.