FAQ

FAQ

Can you work on my car while I wait?

We strongly discourage this approach. Even the simplest service or repair procedures often have unknown contingencies such as need for additional parts, wrong parts delivered from distributors (this happens more often than one might expect), or discovery of additional work needed. To ensure that your car gets the best attention possible, we ask that you please plan to leave your car with us.

What about after-hours dropoff?

Feel free to leave your car in the parking area at the from of our building and place your key in the black box attached to the front brick wall of our building. The box is labeled “QM Key Drop.”

What about after-hours pickup?

Ask us about options to make payment over the phone and pick up your vehicle after-hours using a key lock box.

What are your hours? Are you open on Saturday?

Our office hours are Monday through Friday, 8:00am to 5:30pm, but automotive work is done by appointment only. Please bear in mind that we are closed on both Saturday and Sunday, and that our appointments are generally booked two-to-four business days in advance.

Do you do paint or collision repair?

No, we only do mechanical, electrical, and electronic-type repairs. We don’t do any paint or bodywork repairs.

How long will it take to finish my car?

Time to job completion depends very specifically on what work is being performed. Rest assured that we will provide the best service possible and be mindful of your time.

What kind of warranty do you provide?

Quantum Mechanics proudly warrants all new parts to be free of manufacturing and installation/labor defects for a period of 36 months or 36,000 miles, whichever comes first. Normal wear and tear on consumable items is not considered a manufacturing or installation/labor defect.

What kind of parts do you use?

We flat out refuse to give in to market pressures to use cheap, generic “white box” parts. Your car investment is not worth compromising with sub-par quality parts. We only use factory original and top-quality aftermarket parts from highly reputable manufacturers. After all, keeping your vehicle in top condition is our job!

What if I do need to tow my car to you?

We’d suggest either Tic Toc Towing or Zach’s Towing. Both companies are local and familiar with towing to our location. For your convenience, they can forward the towing charge to your invoice at Quantum Mechanics. If you find yourself with an unexpected break-down of a vehicle we service, feel free to have your car towed to our location. We’ll be happy to schedule an appointment for your car at that time. If we have a previously scheduled car not show for their appointment, we’ll slot your car right in!

Do I need an appointment?

Because we are typically fully-booked 2 to 4 days out, and our shop is usually full of cars in progress, we do ask that you make an appointment for your vehicle. If you find yourself unexpectedly needing to tow-in or drop-off your car, feel free. We’ll gladly accommodate your car in our secured parking lot until we’re able to give it our full attention. If we have a previously scheduled car not show for their appointment, we’ll slot your car right in!

German and Japanese brands only?

¬†That’s correct. In years past, we’ve serviced other brands of cars such as Volvo and Saab, but have since decided to focus our training and technology investments primarily on the BMW, Lexus, and Toyota brands. The complete list of cars we’re servicing include the following specific German and Japanese brands:

  • Acura
  • Audi
  • BMW
  • Honda
  • Lexus
  • Infiniti
  • Mercedes Benz
  • Mini
  • Nissan
  • Porsche
  • Scion
  • Subaru
  • Toyota
  • Volkswagen

Do you have a loaner car that I can borrow?

Quantum Mechanics makes a limited number of loaner vehicles available to our customers free of charge on a by-appointment basis while their vehicle is in for service. Please ask us about further details on our loaner program and availability of loaner vehicles for your next scheduled appointment. And as a general guideline, we typically have more loaner car reservations available on Monday and Tuesday, than other days of the week.

How much does a tune-up cost?

The term “tune-up” is somewhat out of date. Modern vehicles don’t require “tuning”, but rather, scheduled maintenance and driveability repairs, as needed. Generally speaking, only older vehicles, especially those with carburetors, require things such as fuel mixture adjustment, ignition timing adjustment, and dwell adjustment of the points.

On your modern computer-controlled vehicle that doesn’t require “tuning”, we can:
1. Inspect your vehicle for routine maintenance needs
OR
2. Diagnose driveability problems and follow-up with an estimate for the repair.

My car is still under warranty. Will bringing it to Quantum Mechanics void its warranty?

Despite what many dealerships would have you believe, it’s federal law that you’re allowed to bring your vehicle anywhere you’d like to have routine maintenance done. As long as you have documentation that required maintenance was performed, you’re still covered by the manufacturer’s warranty. If you were so inclined, you could even do your own maintenance and still be covered by the new vehicle warranty, provided you have receipts for the parts and supplies. For more information on this topic, see www.righttorepair.org

Can you give me an estimate over the phone?

For the vast majority of service and repair procedures, there’s a whole range of variables. Because of this, we really need to personally examine your car before we can intelligently talk numbers. For example, a ‘Check Engine’ light can be triggered for literally hundreds of reasons. The repair for these can range from a few dollars to replace something like a broken vacuum hose, all the way to thousands of dollars for major mechanical repair.

Can I bring my hybrid car to Quantum Mechanics?

Absolutely! We have plenty of experience with servicing and repairing hybrids, and our workshop is fully-equipped with factory-level hybrid diagnostic equipment! Lexus, Toyota, and Honda hybrids are all welcome at Quantum Mechanics!